REGULATIONS FOR BOOKING HOTEL ROOMS, OTHER HOTEL SERVICES, AND GUEST STAYS AT PARK INN RESORT Radovan Protić
INTRODUCTION
1. These Terms and Conditions define the terms and conditions for the provision of Services by the Service Provider, the rights and obligations of the Service Provider and Service Recipients related to the provision of accommodation Services and additional services, the principles for the protection of personal data of natural persons using them, and the principles for excluding the Service Provider's liability for the provision of Services.
2. The Terms and Conditions have been posted by the Service Provider on the Service Provider's website in a manner that enables the access, reproduction, and recording of the Terms and Conditions using the IT system used by the Service Recipient.
I. General Provisions
1. The terms used in these Terms and Conditions shall have the following meaning:
a. IT System - a set of interoperable IT devices and software, ensuring the processing and storage, as well as the sending and receiving of data via telecommunications networks using a terminal device appropriate for a given type of network, within the meaning of Telecommunications Law,
b. Distance Contract - a contract concluded with a consumer as part of an organized system of concluding distance contracts, without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the moment of conclusion of the contract,
c. Electronic Communication Means - technical solutions, including IT devices and software tools interoperating with them, enabling individual distance communication using data transmission between IT systems, in particular e-mail,
d. Service Provider - conducting business under the name: Park Inn Resort Radovan Protić, UL. Łowicz Walecki 62, 78650 Mirosławiec, West Pomeranian Voivodeship; NIP: PL7651462461, REGON: 570343750, operator of PARK INN RESORT in Łowicz, Wałecki 62, 78-650 Mirosławiec, Poland.
e. Service User – an entity being a natural person, legal person, or organizational unit without legal personality, using the services of the Service Provider. The Service User may also be a Guest.
f. Guest – a person using accommodation or additional services offered by PARK INN RESORT. This person may also be the Service Recipient.
g. Registration Form - an online form posted on the Service Provider's website, used to register the Service Recipient in the system.
h. Online Reservation - a reservation of hotel services made in the system in real time using the Internet Booking Engine located at http://www.parkinnresort.pl/.
i. Authorization Document - a document specifying the detailed terms and conditions of the reservation, including: the length of stay, the amount due for the stay, and the deadline for payment of the deposit for the stay at PARK INN RESORT.
2. Before using the services provided by the Service Provider, including using the website and the booking engine, the Service Recipient is obligated to read these Terms and Conditions and confirm that they accept their terms.
II. How to Make a Reservation
1. To make a reservation online, via the IT system used by the Service Provider, it is necessary to use commonly used web browsers.
2. To properly use the services provided by the Service Provider via the IT Service, the User's web browser must enable cookies and disable pop-up blockers.
3. The Service Provider provides services to the User within the scope and under the terms specified in these Terms and Conditions.
4. The User agrees to comply with these Terms and Conditions.
5. The Service Provider reserves the right to conduct maintenance of the IT system, which may cause temporary disruptions or prevent Users from using the IT Service. 6. Reservations for stays can be made via:
a. the property's website and the Internet Booking Engine located on the Service Provider's website,
b. completing and signing the reservation form on the property's website and sending it to the property electronically,
c. placing an order for stays at the property in writing, by fax or electronically (e-mail),
d. making a reservation by telephone,
e. personal, written confirmation of the reservation at the property's reception desk, so-called direct "off-the-street" reservation.
III. Reservation Process
1. Online reservations are made by following the instructions provided by the automated reservation system, completing the registration form, and making the required payment.
2. The Service User is solely responsible for any consequences resulting from the provision of incorrect data by the Service User in the forms.
3. Prices displayed in the system are per room per hotel night or per guest night and include VAT. They may also include other services specified in the offer description. If the offer includes breakfast or other additional services, this information is provided in the price description displayed in the system during the booking process. Services not included in the order (e.g., additional catering or spa services) must be paid on-site by the Guest.
4. The unit of payment is the Polish zloty (PLN).
5. In the case of payment by bank transfer, all fees are the responsibility of the Service User.
6. After making a reservation as specified in Part II, Section 6, letter a). b-d above, the facility will send an Authorization Document to the correspondence address, e-mail address or fax number indicated by the Service User, each time specifying the validity of the offer and the amount of the required deposit for the booked stay.
IV. Price of Accommodation Services and Additional Services
The price list for accommodation services/rooms/stay packages at the facility is available on its website at http://www.parkinnresort.pl, containing prices current on the date of booking, and in the booking engine, also available on the facility's website. Prices available on the facility's website are per room for one hotel night with breakfast (booking engine) or per stay package (prices and packages), which includes breakfast, dinner, with or without additional services. Prices may also include other services specified in the offer description. If a given offer includes breakfast or other additional services, this information is provided in the price description displayed in the system during the booking process or in the authorization document sent to the Service User.
The price list for food and beverage services is available at the Tawerna Fish & Grill Restaurant.
V. Payment and Invoicing
a. Payments are made directly during the online booking process. If payment is required for confirmation, the Service Recipient will be notified. The reservation is considered completed only after a prepayment (deposit) has been made in the amount specified by the property. The prepayment amount is specified in the terms and conditions of the price offer.
b. The Service Recipient reserving a hotel room may pay the deposit amount referred to above by bank transfer, e-transfer, cash, or by debiting a payment card with the Service Recipient's written consent.
c. The deposit must be paid within the time specified in the Authorization Document.
d. Payment card authorization and payment settlement are handled by a third party via a direct connection to the payment card processor's server.
e. The date of payment is deemed to be the date on which the PARK INN RESORT bank account is credited -
Bank PKO Bank Polski S.A., IBAN account number: PL70 1020 2847 0000 1702 0008 5761, SWIFT CODE: BPKOPLPW,
and for card payments, the date of positive authorization is considered.
f. The Service Provider issues VAT invoices in accordance with applicable Polish tax law.
g. In the case of in-person hotel room rentals directly at the Reception Desk (so-called direct bookings from the street), the Reception reserves the right to pre-authorize the payment card at check-in or to directly charge the payment card if payment for the stay is to be made by payment card. In the case of cash payment, the amount for the stay is paid in advance. In such a situation, a "deposit" is not applicable. h. The facility's billing period is seven days, which means that each Service User booking a stay longer than 7 days is obligated to settle the amount due for the stay and services used within 7 days of the commencement of the stay. In justified cases, the Service Provider reserves the right to request an increase in the credit security amount on the Service User's credit card or to settle the amount due for the stay at the facility at an earlier date.
i. The Service User may use additional services at the resort under the so-called "Hotel Credit," which allows for credit orders ("room bill") for services accompanying the guest's stay, only after providing the facility's Reception with the guest's payment card number and its expiration date, along with the guest's consent to charge or pre-authorize it. A "Hotel Credit" may also be opened if a cash deposit is submitted at the facility's reception – up to the amount of the deposit. The value of ordered hotel services is calculated in accordance with the Hotel Price List and/or Special Offers in effect on the date of the order.
j. Accepted payment cards: Visa, Visa Electron, MasterCard, Maestro, MasterCard Electronic.
VI. Reservation Confirmation
a. A reservation is deemed made when the online reservation system issues a confirmation number or when the guest receives written confirmation of the reservation from the property's reception, subject to the provisions of section VI. b-d below.
b. A reservation is deemed made when the Service Recipient completes the prepayment for the stay at the property, in accordance with the declared duration of stay. Prepayment for the stay can be made in cash, by bank transfer, or by debiting funds from a payment card with the Guest's consent.
c. Additionally, the online reservation system automatically generates an email confirmation sent to the Service Recipient's address provided in the form.
d. Failure to pay the deposit within the time specified in the Authorization Document will be deemed a cancellation of the reservation by the Service Recipient and will result in the assumption that the hotel services agreement has not been effectively concluded between the parties.
VII. Terms of Changes and Cancellations.
Exceptionally, with the written consent of the Service Provider, it is possible to change or cancel a reservation, but only for valid, justified, and written reasons documented by the Guest in accordance with the terms set forth below.
Cancellation Terms:
In the event of cancellation of a booked stay, the Guest will be charged a cancellation fee of:
0% of the booked stay if the cancellation is made 60 days or more before the planned arrival
0% of the booked stay if the cancellation is made between the 59th and 30th day before the planned arrival
0% of the booked stay if the cancellation is made between the 29th and 15th day before the planned arrival
100% of the booked stay if the cancellation is made less than 24 hours before the planned arrival or if the Guest does not arrive without canceling the reservation.
The difference between the reservation deposit and the cancellation fee (if any) will be refunded to the Service Recipient via bank transfer to the bank account they specify.
The cancellation fee will be deducted from the deposit or the amount of the paid stay, or charged to the payment card. A separate invoice will be issued for the remaining cancellation fee (if any) and sent to the Guest's mailing address.
Cancellation requests must be submitted in writing, by fax, or email.
For reservations for periods of special interest, the property reserves the right to include different cancellation terms in the Authorization Document, or even to completely exclude cancellation requests.
VIII. Terms of Concluding and Terminating Contracts.
1. The terms of concluding and terminating contracts for the provision of hotel services by the Service Provider are exhaustively specified in these Terms and Conditions. Except in these cases, termination of the contract is possible only by mutual agreement of the parties, made in writing under pain of nullity.
2. The Service Recipient does not have the right to withdraw from the hotel reservation contract, in accordance with Article 38, Section 12 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827) ("Consumer Rights Act").
IX. Personal Data Protection
1. Data is collected via the website www.parkinnresort.pl by completing forms. The form contains required fields, which must be completed, and additional fields that can be completed by the Service User. The data provided in the form is processed for the purpose resulting from the function of the specific form.
2. The data is stored and processed by the Service Provider in accordance with the principles specified in the Personal Data Protection Act and the Act on the Provision of Electronic Services.
3. The Service User has the right to access, correct, amend, and delete their data.
4. The provision of personal data by the Service User is entirely voluntary, however, refusal to provide it in certain cases may prevent the conclusion of the contract.
5. The Service Provider hereby informs that, pursuant to Article 18 of the Personal Data Protection Act, it has the right to process the Service User's personal data in accordance with and to the extent specified in the aforementioned Act for purposes related to the processing of online reservations at the resort's facilities. The Service Provider will receive this information through registration or logging into the system.
6. The personal data controller is: Park Inn Resort Radovan Protić, Łowicz Wałecki 62, 78-650 Mirosławiec, West Pomeranian Voivodeship; Tax Identification Number (NIP): PL7651462461
The Service User has the right to access and correct their personal data.
X. Complaint Procedure
1. Complaints may be filed for:
a. Failure to meet the contractually agreed commencement date for the provision of services to the Service Recipient, due to the Service Provider's fault,
b. Non-performance, improper performance of services, or incorrect billing.
2. Complaints may be filed within 14 days from the date on which the service was or was to be performed.
3. Complaints should:
a. be submitted to the Service Provider's registered office or by email to info@parkinnresort.pl,
b. include the reason for the complaint and specify the scope of the Service Recipient's request,
c. be signed and contain the Service Recipient's current details.
XI. Transitional and Final Provisions
1. In matters not covered by these Terms and Conditions, the provisions of the Civil Code (Journal of Laws of 1964, No. 16, item 93, as amended), the Act on Providing Services by Electronic Means (Journal of Laws of 2002, No. 144, item 1204, as amended), and other provisions of generally applicable law shall apply.
2. The Service Provider reserves the right to amend these Terms and Conditions, provided that the version of the Terms and Conditions in force at the time the Guest places the order shall apply to reservations made before the amendment of the Terms and Conditions.
3. Date of publication of these Terms and Conditions: March 17, 2022
XII. Additional Information
Check-in begins at 2:00 PM.
Check-out ends at 10:00 AM.
PERSONAL DATA PROCESSING
Personal data will be processed for the purpose of completing the reservation process, investigating any violations of the Terms and Conditions or applicable law, and handling any complaints.
In accordance with Article 13, paragraphs 1 and 2 of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR), we hereby inform you that:
The controller of personal data collected during the reservation process, within the meaning of generally applicable law, is Park Inn Resort Radovan Protić, ul. Łowicz Wałecki 62, 78-650 Mirosławiec.
The entity processing personal data is the online booking system Hotres.pl, which belongs to HOTRES Sp. z o.o. with its registered office in Jelenia Góra, 58-570 ul. Młyńska 12A, hereinafter referred to as Hotres.pl
Personal data
Administrator's Obligations
Hotres.pl's Obligations
Final Provisions
The Administrator is entitled to amend the provisions of these Terms and Conditions at any time and at its sole discretion. In particular, it may amend the provisions of these Terms and Conditions in the event of: